1 If the clients want to know in advance whether a holiday home is available or for other questions, then they can do this by sending the "Contact form" available on the Casamerina's webpage of the property, normally we send an answer within 24 hours.
Bookings can be submitted through the "Reservation form" available on the webpage of the property. Once filled-in, it can be sended clicking on the "SEND" button. Print a copy of the confirmation page for yourself at the same time! The booking will be confirmed by email within 24 hours.
2 A non-refundable deposit of 30% of the total rental price is due once the booking has been confirmed. It is possible to pay through: bank transfer, credit card, debit card, Paypal. All the details to pay by bank transfer (we have a Dutch bank account with ABN-Amro Bank and an Italian one with Fineco/Unicredit) or credit card/Paypal are included in the booking confirmation-email (on request we can send the booking confirmation by fax).
payment has to be received within
It is also possible to send us a receipt of payment by email or by fax
( +390744998001 ).
For all payments a payment reference should be given, consisting of
home name, start/end date of the rental period.
If the person which carries out the payment is not the same as the one who books, the name of the person who
booked should also be given.
Credit-Debit cards and Paypal: for payments made by credit/debet card or Paypal a transaction fee is debited to the client as reimbursement for the expenses charged to us. The fee is of 3% for the countries of Europe and 4-5% for all the other countries outside Europe and will be added on top of the rental amount at the moment of the payment. On the payment page the transaction fee is automatically calculated and added to the rental amount to be paid.
In case of to late payment we reserve the right to cancel the booking.
payment has been received we send, by email, the rental
agreement. On request we can send it also by fax. Contact us if
changes/additional informations are required to underwrite a
cancellation insurance. We
send also an ema il
with the address of the holiday home and the directions/arrival
il with the address of the holiday home and the directions/arrival instructions.
The balance of the rental amount should be received at least 30 days
before the beginning of the rental period.
a reminder-email 10 days before.
The payment confirmation we send once the
payment is received should be shown in
order to get the keys .
5. A booking made within 35 days before the start of the rental period should be paid in full within three days from the date of dispatch of the confirmation email/fax. A booking within 15 days before the start of the rental period, should be paid in full on the day of booking or the next workingday. In urgent cases it is also possible to fax/email us a legible legal payment receipt. In case of too late payment we reserve the right to cancel the booking.
6 The clients can dishes, cookware, cutlery
7 The maximum number of persons stated in the rental agreement includes children and adults and is not to be exceeded under any circumstances. This also holds true for short-term accommodations for additional persons in the house, garden or property. It is possible to change the maximum number of persons if discussed in advance and upon acceptation/confirmation of Casamerina.
8 ADDITIONAL CHARGES: on the internet page of the property, next to the rental prices, are written the additional charges to pay.
THE ADDITIONAL CHARGES (EXCEPT THOSE MARKED ON REQUEST) ARE ALWAYS MANDATORY
CITY TAX: when staying overnight in Italy, certain cities have a tourist tax. This Italy City tax must be paid by the tenant directly at the rented destination before or on departure. The city taxes are not mentioned on the web pages of the adverts.
SECURITY/BREAKAGE DEPOSIT: the amount to pay on arrival is written on the internet page of the property next to the rental prices. The tenant is responsible for damages caused by him/her and the other occupants. Any damage must be reported and paid prior to departure. If there are no damages, the entire deposit is given back on departure (less the amounts for the additional charges).
UNTIL 31 DAYS BEFORE ARRIVAL: 100% refund (net of 75 euro administration charge and payment charges for amounts paid through credit card and Paypal)
FROM 30 DAYS UP TO ARRIVAL: no refund
Coronavirus cancellation policy: we offer free cancellation (net of 75 euro administration charge) in case of travel restrictions imposed by your country of residence or the italian government. Travel restrictions must also apply to green pass holders (there is no refund in case of COVID illness or lack of the green pass. If the booking is cancelled 7 days or less before arrival, due to travel restrictions imposed by your country of residence or the italian government, you will get a voucher for the paid amount.
The keys are given to the tenant always at the rented property, on the first day
it is possible to arrive between 3-5
pm and 8
(if not otherwise agreed).
will send you the exact schedule of keys withdrawal together with the
booking confirmation. If the tenant arrives after 7pm, please call the
contact person. On the last day the tenant has to leave the holiday home
11 On request we let you know if pets are allowed onto the premises.
13 Casamerina intends to fully comply with the directives and instructions issued by the Authority for the Protection of Personal Data Privacy. Personal data acquired through the website Casamerina are collected and handled for the sole purpose of processing your booking. Therefore, we do not rent or sell customer information to third parties. This includes your name, e-mail address, mailing address, phone number, and any information related to your transactions with us. For the entire text of the law n° 196/2003: click here